Our Professional, friendly Team are serious bike nuts with years of Cycling experience. Drop us a line to chat through your requirements or pop in to our Shop and Say hi.

183 Ormeau Road Belfast BT7 1SQ
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    McConvey Cycles Returns Policy

    Mc Convey Cycles Hassle Free Returns Policy

     We offer a 30 day returns period

     We cannot accept returns without a completed returns form.

     If you would like to exchange an item, we will happily send out a replacement product free of charge.

     We will only refund return postage costs on damaged/ faulty goods and not if you have changed your mind or ordered incorrectly.

     Postage labels are also available. We can only refund up to £10 for private postage of faulty or damaged items.

     Refunds will only be returned to the original payment method - this may take several days to appear depending on how you paid.

     We are unable to accept returns where the goods or packaging is lost, damaged or not in the condition you received it in. Bikes must be returned in a securely-packaged bike box.

     We cannot accept returns on food, energy products, personalized goods, gift vouchers, safety equipment or undergarments.

     We are unable to offer a refund without proof of purchase.

     It is your responsibility to inspect your goods upon receipt to ensure they are what you have ordered. Once goods have been used it will be considered an acknowledgement that you are happy with the product or service.

     Initial shipping costs are non-refundable.

     When returning your order under warranty please make sure any items of clothing, footwear or bikes have been suitably cleaned - failure to do this may delay or invalidate your warranty claim.

     Any damage caused in transit - as a result of inadequate packaging - is the responsibility of the sender. Signing for items that have clearly been damaged by the courier is the responsibility of the receiver.

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