Our Professional, friendly Team are serious bike nuts with years of Cycling experience. Drop us a line to chat through your requirements or pop in to our Shop and Say hi.

183 Ormeau Road Belfast BT7 1SQ

McConvey Cycles Privacy Policy & Cookies

Our Privacy Policy

HOW WE COLLECT YOUR INFORMATION

We collect our information from a variety of sources:

Individuals: Information you freely provide us when you sign up to our service, speak with our staff, contact us in anyway.

Automated technologies or interactions through use of service: As you interact with our product, website and service provisions, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third Parties: e.g. Credit Record Agencies & via Open Source means (usually Internet).

WHAT WE DO WITH IT

Personal Information we hold may be used and disclosed only for the following purposes:

Service Provision: We use your information to provide the product and service requested from us.

Keep you up to date: We will contact you to inform you about updates, improvements, temporary issues affecting our service.

Sales, Marketing and Promotion: We want our customer to have the best service we offer, we will promote additional products and series we offer that we believe will be of benefit, based on the information we have available. We will promote to potential, existing and former customers. Consent can be withdrawn at any time, please contact us if you require to do this.

Recommendations: We have a wealth of experience in industry and we will use the knowledge gathered to make recommendations to our customers and share lessons learned. We want all our customers to succeed, and if we can help we will, this knowledge sharing will not include confidential and personal data.

Invoicing: Sending invoices, receipts, delinquency notifications, and requests for information. We use third party secure accounting systems to process this information.

Meet Legal Requirements

Staff Administration: this includes human resource related matters, performance monitoring and work allocation.

To provide support and improve the Services we offer: Data collected will be used by us to analyse how we can improve what we do. Historic information can be kept to reference only by ourselves when developing further products in the future.

WHOM WE SHARE IT WITH

We share some data with organisations we work with to help deliver our services. These include:

Integration Service Providers: when requested to do so by customers.

Mailing/despatch companies and delivery couriers: in order to deliver your packages from us.

Retail distributers & Suppliers: as individually agreed with customers.

IT service providers: that help us with our internal IT needs.

Cloud providers: that help us backup information (this is in encrypted form).

Marketing companies: acting on our behalf (Non-disclosure Agreements in place in all circumstances).

Accounting & Payment service providers: that process your payment information on our behalf (e.g. banks for cheques and credit card companies for card payments).

Lawyers: representing us in the event of a legal claim or dispute.

Courts: for the purpose of debt collecting

Regulators and law enforcement agencies: (only if we are required to do so by law)

Data destruction companies: when we no longer need to keep your data and have it properly destroyed.

Information we share is limited to the information of the customers we deal with. We do not share our customer's data relating to their business performance and information relating to their customers.

YOUR RIGHTS

You have rights regarding the data we have about you. These include:

  1. The right to be informed - This privacy notice aims to do this but if you require further clarification or information please do contact us.
  2. The right of access -If you would like access to the data we hold you can request this.
  3. The right to rectification - Should any data we hold be incorrect we are happy to rectify this for you.
  4. The right to erasure.
  5. The right to restrict processing - You can update consent by contacting us.
  6. The right to data portability - we can provide information to allow you to easily use other service providers.
  7. The right to object
  8. Rights in relation to automated decision making and profiling - we do not do this.

REQUESTS & QUESTIONS

We are available to answer any questions you have regarding how we handle your data.

You can update, delete, or change any Personal data we hold by contacting us directly.

Any privacy concerns or requests can be made to the Data Protection Officer by email, post or phone.

Email: shop@mcconveycycles.com

Address: McConvey Cycles, 183 Ormeau Road, Belfast, County Antrim, BT7 1SQ

Telephone: 02890 330322

Our Privacy Statement seeks to comply with the ICO Guidelines: https://ico.org.uk/media/for-organisations/documents/1625126/privacy-notice-checklist.pdf

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using McConvey Cycles :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*McConvey Cycles uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by McConvey Cycles website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. McConvey Cycles do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 02890 330322 or via our contact us page link at the top of the page.

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