Our Privacy Policy
HOW WE COLLECT YOUR INFORMATION
We collect our information from a variety of sources:
Individuals: Information you freely provide us when you sign up to our service, speak with our staff, contact us in anyway.
Automated technologies or interactions through use of service: As you interact with our product, website and service provisions, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Third Parties: e.g. Credit Record Agencies & via Open Source means (usually Internet).
WHAT WE DO WITH IT
Personal Information we hold may be used and disclosed only for the following purposes:
Service Provision: We use your information to provide the product and service requested from us.
Keep you up to date: We will contact you to inform you about updates, improvements, temporary issues affecting our service.
Sales, Marketing and Promotion: We want our customer to have the best service we offer, we will promote additional products and series we offer that we believe will be of benefit, based on the information we have available. We will promote to potential, existing and former customers. Consent can be withdrawn at any time, please contact us if you require to do this.
Recommendations: We have a wealth of experience in industry and we will use the knowledge gathered to make recommendations to our customers and share lessons learned. We want all our customers to succeed, and if we can help we will, this knowledge sharing will not include confidential and personal data.
Invoicing: Sending invoices, receipts, delinquency notifications, and requests for information. We use third party secure accounting systems to process this information.
Meet Legal Requirements
Staff Administration: this includes human resource related matters, performance monitoring and work allocation.
To provide support and improve the Services we offer: Data collected will be used by us to analyse how we can improve what we do. Historic information can be kept to reference only by ourselves when developing further products in the future.
WHOM WE SHARE IT WITH
We share some data with organisations we work with to help deliver our services. These include:
Integration Service Providers: when requested to do so by customers.
Mailing/despatch companies and delivery couriers: in order to deliver your packages from us.
Retail distributers & Suppliers: as individually agreed with customers.
IT service providers: that help us with our internal IT needs.
Cloud providers: that help us backup information (this is in encrypted form).
Marketing companies: acting on our behalf (Non-disclosure Agreements in place in all circumstances).
Accounting & Payment service providers: that process your payment information on our behalf (e.g. banks for cheques and credit card companies for card payments).
Lawyers: representing us in the event of a legal claim or dispute.
Courts: for the purpose of debt collecting
Regulators and law enforcement agencies: (only if we are required to do so by law)
Data destruction companies: when we no longer need to keep your data and have it properly destroyed.
Information we share is limited to the information of the customers we deal with. We do not share our customer's data relating to their business performance and information relating to their customers.
YOUR RIGHTS
You have rights regarding the data we have about you. These include:
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The right to be informed - This privacy notice aims to do this but if you require further clarification or information please do contact us.
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The right of access -If you would like access to the data we hold you can request this.
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The right to rectification - Should any data we hold be incorrect we are happy to rectify this for you.
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The right to erasure.
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The right to restrict processing - You can update consent by contacting us.
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The right to data portability - we can provide information to allow you to easily use other service providers.
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The right to object
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Rights in relation to automated decision making and profiling - we do not do this.
REQUESTS & QUESTIONS
We are available to answer any questions you have regarding how we handle your data.
You can update, delete, or change any Personal data we hold by contacting us directly.
Any privacy concerns or requests can be made to the Data Protection Officer by email, post or phone.
Email: shop@mcconveycycles.com
Address: McConvey Cycles, 183 Ormeau Road, Belfast, County Antrim, BT7 1SQ
Telephone: 02890 330322
Our Privacy Statement seeks to comply with the ICO Guidelines: https://ico.org.uk/media/for-organisations/documents/1625126/privacy-notice-checklist.pdf
A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.
Learn how to remove cookies set on your device.
There are two types of cookie you may encounter when using McConvey Cycles :
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
*McConvey Cycles uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.
We will endeavour to let you know before we store a cookie on your computer.
We use a number of suppliers who may also set cookies on their websites' on its behalf. McConvey Cycles do not control the dissemination of these cookies. You should check the third party websites for more information about these.
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!
If you have any questions about our cookies policy or feedback please contact us on 02890 330322 or via our contact us page link at the top of the page.